Terms of service

Welcome to Tvachistha. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully.

1. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old, or accessing it under the supervision of a parent/guardian.

  • You will not use our products or website for any illegal, harmful, or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We make every effort to display products accurately, but:

  • Colours, textures, and packaging may vary slightly due to lighting, screens, or batch variations.

  • All product descriptions, pricing, and availability may be changed or updated without notice.

3. Pricing & Payments

  • Prices listed are in INR unless specified otherwise.

  • We reserve the right to modify pricing at any time.

  • Payments must be completed through the available payment methods at checkout.

  • In case of payment failure or suspected fraud, orders may be cancelled.

4. Shipping & Delivery

  • Shipping timelines are estimates and may vary based on location, courier delays, or unforeseen circumstances.

  • Once shipped, the responsibility for delivery transfers to the courier partner.

  • Full shipping details are available in our Shipping Policy.

5. No Returns Policy

Tvachistha follows a strict No Return / No Exchange policy.

However:

  • If a product is damaged, leaking, defective, or incorrect at delivery, customers may request a replacement within 48 hours with photo/video proof.

Details of this policy are available in our Return & Refund Policy.

6. Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once shipped, cancellations are not possible.

We reserve the right to cancel any order due to stock issues, payment issues, or policy violations.

7. Intellectual Property

All content on this site—including text, graphics, photos, product names, formulations, and logos—is the property of Tvachistha.
You may not reproduce, copy, or exploit any portion without written permission.

8. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.
By using our site, you consent to the collection and use of your information as described there.

9. Third-Party Services

We use third-party service providers for payments, shipping, analytics, etc.
They have their own independent policies, and we are not responsible for their practices.

10. Prohibited Activities

Users may not:

  • Engage in fraud, hacking, or harmful actions.

  • Copy, distribute, or exploit our content without written permission.

  • Use the website for unlawful purposes.

Violation of these terms may result in service termination.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Tvachistha will not be liable for any indirect, incidental, or consequential damages.

  • We do not guarantee any specific results from the use of our products.

  • You agree to use our products at your own discretion and responsibility.

12. Health & Allergy Disclaimer

Our products are made with natural ingredients, but:

  • Please perform a patch test before full use.

  • Discontinue if irritation occurs.

  • Consult a dermatologist for known allergies or sensitivities.

Tvachistha is not responsible for adverse reactions due to personal skin conditions.

13. Changes to Terms

We may update or modify these Terms at any time.
Continued use of the website following changes constitutes acceptance of the revised Terms.