Shipping policy
Tvachistha – Shipping Policy
Thank you for choosing Tvachistha. We work hard to ensure your order is packed with care and delivered safely.
1. Order Processing Time
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Orders are processed within 1–2 business days.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once processed, your order will be dispatched from our facility.
2. Delivery Time
We deliver across India.
Estimated delivery timelines:
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Metro Cities: 3–5 business days
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Non-Metro Cities: 5–7 business days
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Remote/Interior Areas: 7–10 business days
Delivery timelines may vary due to courier delays, weather, festivals, or unforeseen circumstances.
3. Shipping Charges
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Shipping charges, if applicable, will be displayed at checkout.
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Free shipping may be offered during promotions or above a certain cart value (optional — tell me if you want this added).
4. Order Tracking
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Once your order is shipped, you will receive an email/SMS with a tracking number.
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Tracking information may take 24 hours to update after dispatch.
5. Incorrect Address or Delivery Attempt Failure
Please ensure your address, phone number, and pincode are correct.
We are not responsible for delivery issues caused by:
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Incorrect/incomplete address
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Customer not available
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Unreachable phone number
If the package returns to us due to these reasons:
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Reshipping fees may apply
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Refunds are not issued for such cases (as per your no-return/no-refund policy)
6. Delayed or Stuck Shipments
If your order is delayed:
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Please contact us with your order number.
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We will coordinate with the courier service and update you.
7. Damaged or Missing Items
If your package arrives damaged or an item is missing:
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Contact us within 48 hours of delivery
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Share photos/videos of the package and items
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If possible, share an unboxing video
We will send a free replacement for verified cases.
8. Contact Us
For any shipping questions:
📩 Email: tvachistha@gmail.com
🌿 Brand: Tvachistha